Your Questions

 

General Questions

 

Usage

 

Hyaluronic Acid

 

Payment & Shipping

Our freshly-made anti-aging serum

How can Hebe be so different from the other sellers ?

In many ways.

First we do not distribute products made by a third party or imported. We formulate our own products and we distribute directly to our customer. So you do not have intermediary between the maker and you.

Second: Our unique production approach. We only use medical grade ingredients no cosmetic grade or industrial grade products only the best. Our water is certified for injectable it means  you could inject it in your veins without any problems. it is that good. We produce in a laboratory grade environment.

And third the way we distribute our products: from the lab directly to you with a controlled time frame. You get the guaranteed freshest active product that can be found. Hebe’s product is so unique, there is nothing close to it anywhere on any shelf.

Why the name hebe?

goutte150hebe (tien), is the name of a not very well known but talented Taiwanese singer who you can see on YouTube. That said, this is not the reason we gave the name hebe (note the « h » in lowercase).

Hebe, is a native plant that grows in certain areas of the planet; otherwise, all exotic places! This is not why our product is given that name (even though this plant is very pretty).

That said, this plant was given its name by the Greek  mythology, this is the person whom inspired us to create our company hebederma and its first product. Hebe was the daughter of Zeus and Hera; she personified eternal youth and vitality. As our product is anti-age, we found that our correspondence was attractive! We loved the idea that Hebe was responsible for pouring drinks to the gods. But this is another story!

Should I keep your product in a cool place, considering it is fresh?

Even though it might seem logical, it is not necessary to do so. One thing is for sure though: hebe hates the cold (just like most of us) and should not be subject to temperatures below 0 C.

Has hebe been animal tested?

No, we do not do any animal testing and all our ingredients are free from any animal source.  No paraben, no gluten, no alcohol and they are all vegan ingredients.

Why are you producing ON TIME?

All Hebe’s philosophy is based on pure and fresh products. We do not believe in industrial production. This is not what our customers are looking for. We have more like a boutique approach for production. Frequent formulation with small highly controlled lots.

Can we buy Hebe elsewhere or only on the Web ?

This is quite a demanding logistic challenge to be able to guarrantee that the product you get was shipped less than 7 days after formulation. The only way we can hold to that pledge is with eCommerce. We fully control the time and can certify the freshness of the serums.

Are your products Hypo-allergens ?

We only use medical grade ingredients they are highly refined products without all the impurities you could find in lower quality products. Since HA is widely known to be with an extremely low reaction it is commonly considered as no allergic reactions.

Usage

What are the effects of the product?

We know the serum is active and works from the first application when you feel the tightening effect on your skin.

On the first application, you may also feel slight tingling this is another indication that hebe is already working. The skin will rapidly become soft without any greasy feeling. Those dark spots and darker areas will also lighten. As time goes by, the appearance of wrinkles also should fade.

Are your products Hypo-allergens ?

We only use medical grade ingredients they are highly refined products without all the impurities you could find in lower quality products. Since HA is widely known to be with an extremely low reaction it is commonly considered as no allergic reactions. Only people with hypersensitivity to vitamin C should not use the product.

My skin is very sensitive can I use hebe ?

Each condition is unique but sensitive skin is often also dry skin.

Hebe’s beneficial hydrating properties will help sensitive skin. Since we do not use complex chemicals as widely found on the market, your skin is not exposed to all these agents and therefore would not cause adverse reactions. Please take the time to read your current product label ingredient you are using and then decide if you still want to be exposed to all those ingredients.

How many times per day should I use Hebe ?

We do recommend twice per day , morning and night but we have clients who use it 3 times per day and they report quicker results. You might be better off with protecting more often with less quantity but it all depend on individual skin requirements and lifestyle.

How much serum should I use per day ?

The pumps are delivering about 0.2 ml per stroke.

Our target is for a continuous supply for over a month with a bottle of serum so  4 strokes per day should be enough. Again it will depend on the individual skin condition. There are other zones of the face that could use all the benefits of hebe’s serum but the monthly quantity being used would increase.

Can we use hebe close to the eyes ?

Yes Hebe is safe to be used around the eyes but should not be in direct eye contact.

Should we use Hebe’ serum along with another hydrating lotion ?

Most testing team ‘members did not need any additional lotion. Hebe strong hydrating potential was all that was needed. But we do have reports from extremely dry skin condition where the user also used another lotion as a supplementary measure.

We have to make distinction with conventional hydrated feeling and Hebe’s approach. We work from inside out so you will not get the greasy soft feeling of a regular lotion but your skin will see the difference.

How long before we can see and feel the results ?

This is a tricky question. One thing is sure you will not see instantaneous reaction as on the TV sales pitch.

Hebe is not an ironing board. From the results our test team got. Most of them could see improving results from 2 weeks to 4 weeks after a twice daily usage. This also depend on each lifestyle, skin’s condition and genetic.

I had a whitish deposition layer after the first uses what is that ?

No two cases are alike but since hebe is penetrating there is an exfolliant capacity that could remove make-up residues that were trapped in the pores. Or it could be an excess of serum not fully absorbed. In any case this little residue can be easily washed with water and should not re-appear after 3 or more days.

Skin and hyaluronic acid

What causes wrinkles ?

As we age, collagen and hyaluronic acid production in our bodies decrease. As they are essentials elements in hydrating and nourishing our skin, we start to develop wrinkles.

Exposure to the sun and atmospheric pollution also influence our skin’s condition. As years go by, it gets thinner and can no longer stretch as well as it used to. Gravity also affects it and its ensuing consequences are a loss of firmness, sagging skin and eyelid wrinkles.

What exactly is hyaluronic acid ?

Although being labelled as an acid, it is a naturally occuring protein produced by our bodies on a continuous basis.

We find the highest concentration of hyaluronic acid in skin cells. With age, we produce less hyaluronic acid and its exceptional ability to hydrate our skin is consequently reduced. Hyaluronic acid is Hebederma’s anti-age serum’s building molecule.

How can hyaluronic acid be so effective ?

Hyaluronic acid can hold 1,000 times its own weight in water. In fact, it sort of acts as a magnet for it. That is why hyaluronic acid is so effective in hydrating our skin. As it is a natural protein, has been widely documented, and does not cause allergic reactions, it is recommended for daily use.

What are hebe's ingredients ?

It is quite simple, actually: water, hyaluronic acid and Vitamin C.

Orders & Payment

Is your site secure ?

No need to worry: when paying for your order online, your information is transferred using SSL protocol (Secure Sockets Layer), a widely-used industry standard. This protocol ensures mutual authentication, encryption of information and a secure transaction.

To verify that your connection is secure, you can look in the inferior corner of your navigator window as you are placing your order. If you see a key or a closed padlock (depending on which browser you are using), SSL is activated and the server is secured. You can also double check by making sure that the website’s URL starts with “https”.

Can I order by phone ?

At the moment, we can only take orders online. If you are having issues with your order, please send us an email at service@hebederma.com/en.

Do you accept international orders ?

Yes, we  do!

Which credit cards do you accept?

Our secure payment platform is managed by Moneris and we accept both Visa and Mastercard.

In Canada, we also accept debit cards.

How long before my order is shipped ?

We promise to ship your serum within 5 to 7 days of receiving your order.

How to ensure that my serum has been delivered?

Our serum is delivered by temperature controlled trucks to prevent the product from suffering too great temperature variations. Furthermore, we require your signature upon delivery. If no one answers the door, a delivery notice card will be left and you will be able to pick up the item at the designated post office.

If you ever wish to take different arrangements, please contact us by phone or email.

If I am unsatisfied can I return the product?

Absolutely. You can send back the product within 7 days of receipt and we will refund you. You simply pay for return postage. We take care of the rest.

Evidently, we will not refund you if the bottle is empty or if another liquid has been added to fill up the bottle. We are nice but not naive!

Can I cancel my order ?

You can cancel your order at any time before your order is shipped and you will be fully refunded.

If you are a Canadian client and your order has already been shipped, you will need to contact us to get a RGA (Return Goods Authorization) number. With this number, you can return the serum without opening the package and you will be fully reimbursed. There will be no further charge. If the package has been opened, you will be reimbursed for the full amount minus the cost of the return postage.

For international sales, you need to contact us to get a RGA (Return Goods Authorization ) number. We unfortunately cannot proceed any return without this number. You will be responsible for all costs involved with sending back the package (including courier charges, duties and/or documentation). You will be refunded for the full value of the serum, if the package is unopened. No credit will be issued for an opened package.

What do to if there is a problem with my order?

You can send us an email at info@hebederma.com/en or contact us at +1 450-499-0022.

Where do you deliver?

We ship across Canada and the continental United States using Canada Post’s services (and they collaborate directly with US Postal Services, when applicable).

If you order from another country, please contact us at service@hebederma.com/en to discuss which shipping service would suit you best.

What are the shipping charges ?

Shipping charges are a flat rate of $9.95 for deliveries to Canada.

They stand at $12.95 in United States. For our fellow Americans, there are no custom charges, no taxes, no surprises.

Do you offer shipment tracking services for your product ?

Certainly! Once your order is shipped, we will send you your tracking information so you can follow your package until it reaches you.